Terms of Service
VISA, Mastercard and American Express (all payment cards via secure SSL encryption),
Information about the right of withdrawal
“According to the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the agreement by notifying us within 14 days of receiving the goods. In order for you to be able to use your right of withdrawal, you must return the goods in undamaged condition, in original packaging. When using the right of withdrawal, it is You who is responsible for the return cost. ” Information on pledging.
Delivery time is calculated to 2-3 business days for Celtini and about 3 weeks delivery for order goods. Delayed delivery can be caused by high pressure from our supplier if so, we contact all affected customers and inform about this.
Receivement of order
Your package will be delivered in your mailbox or to your nearest postal agent. Notification is via avi in the mailbox or text message if you enter your mobile number when you place your order / register as a customer
Then you can easily (within 14 days) print our Returnform and write down the reasons why you want to return your jewelry and send back your product including the returnform to,
Köpmansgatan 100 D
269 31 Båstad
Your right of withdrawal / open purchase is valid for 14 days after you received your item.
In order for the return to apply, the condition is that the labels are on and that the goods should be unused and in the same condition as when you received the goods. When returning, you are responsible for the transport risk and the freight charge. If the goods have disappeared during the delivery that would have gone to us then we cannot approve the return and thus not refund the money for the return. As soon as we receive your product and we believe that the return is approved, we will return the money to your bank account that you used when you made your purchase or credit your invoice if the product is in the same condition as it was when the customer received his product. The product must be in existing condition, ie new condition and well packed for return or open purchase. The customer is responsible for the product until it has been received upon return. (In the event of a dispute, we follow the General Complaints Board's recommendations). The earrings do not have an open purchase if they are used because of hygienic reasons.
Buy and payment terms
(Please note that you must have a legal guardian's consent if you are under the age of 18 or let someone over the age of 18 execute the order. We are not responsible if someone under the age of 18 orders an order without the parents' consent, in someone else's name or in another way). For Swedish customers - the Consumer Purchase Act applies Konsumentköpslagen
All Celtini's goods including shipping are priced in SEK including VAT. At checkout, you can see the total price, including any shipping fee (Buy over 800: - gives free shipping within Sweden). Payment and delivery terms specified in the shopping cart depending on the payment and delivery method you have chosen.
Celtini has an agreement with Postnord for deliveries. When your package is available for delivery, you will receive an avi in the mailbox or a text message (if you have entered your mobile number when ordering / registering). As soon as you receive your notification, you can pick up your package at your nearest post office. Please note that changes in deliveries can be made during weekends. Contact us at customer service via our contact form or email to: email@example.com if your package is delayed or if you have other questions. Unclaimed packages will be returned to us. For all packages that are not redeemed, we reserve the right to charge you the costs of return shipping, handling fee and handling fee. These costs currently amount to SEK 250. If you have any questions / problems regarding your delivery, please contact our customer service firstname.lastname@example.org or call Postnord 0771-33 33 10 (From abroad: +46 771 33 33 10) Opening hours: Mon-Fri 08.00-17.00.
We recommend avoiding water and moisture on their jewelry in order to maintain as long a shelf life as possible. Always keep the jewelry in the packaging / ash when the jewelry is not used. The cladding is very durable but for optimum lifetime of the jewelery's quality we recommend the customers to follow the care advice. Celtini disclaims all responsibility for how the product is used and maintained by the customer. The customer is entirely responsible for how the product is used and must check any errors within the warranty period (14 days).
Celtini is not responsible for delays caused by external factors and unreasonable controls. Regarding force majeure, Celtini is entitled to extra time to fulfill its actions. This includes circumstances related to supplier disruptions, production disruptions, legislation, changes during transportation, natural disasters, strikes, exchange rate fluctuations. If such circumstances take longer than two months, both parties have the right to cancel / terminate the agreement without the counterparty being entitled to compensation or obligation to provide compensation. Repayment obligation - If you have exercised your right of withdrawal, we will refund what you paid for the goods as soon as possible or within 30 days from the day we received the goods.
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